Primis Medical
Primis Medical
BookSmarts provides smarter, more accurate financial systems, saving 100+ executive hours annually
Scaling with Confidence
Primis Medical is a healthcare and eCommerce company dedicated to providing innovative medical equipment solutions. As the company grew from a small warehouse in Kaysville, Utah, to a leader in healthcare and eCommerce, its financial needs became increasingly complex.
After a long search for the right bookkeeping partner, CEO Douglas Beck discovered BookSmarts Accounting & Bookkeeping through ProAdvisor. In January 2022, Primis Medical partnered with BookSmarts to address long-standing accounting challenges and build a financial foundation that could support the company’s continued expansion.
Challenges
Primis Medical faced significant obstacles before partnering with BookSmarts:
- Inefficient Systems and Communication Gaps: The previous bookkeeper billed hours without delivering tangible results, and the poorly structured chart of accounts caused ongoing confusion and inefficiencies.
- Complex Needs: Managing consignment inventory, a SaaS business, and unique eCommerce transactions created intricate cost-of-goods processes.
- Scaling for Growth: As an 11-year-old startup investing profits into proprietary software, Primis needed support for transitioning to a new ERP system and planning for aggressive growth.
“I got to the point where I didn’t know where I was at. They weren’t doing the work and I was chasing down all the numbers.”
The Solution
BookSmarts assigned a dedicated expert to the Primis Medical account and delivered results through a strategic, proactive approach:
- Rebuilding the Foundation: Overhauled the chart of accounts, creating a logical, efficient structure that eliminated errors and inconsistencies.
- Accurate Reconciliation: Reconciled linked bank accounts to QuickBooks, aligning them to the penny––a feat other bookkeepers had claimed was impossible.
- ERP Transition Support: Adapted quickly to the Saddleback ERP system, ensuring a smooth, accurate transition.
- Streamlined Processes: Introduced tools like Synder to automate reconciliation across multiple platforms, reducing manual work and improving efficiency.
Comprehensive Financial Support: Delivered accurate data and forecasting metrics and timely communication, empowering informed decisions during aggressive growth phases.
“We have had four different accounting firms since starting our business. Before BookSmarts, I was constantly looking to go to the next. I never felt like we were getting it done right until now.”
The Results
Partnering with BookSmarts transformed Primis Medical’s financial operations:
- 350% Boost in Financial Accuracy: What was once a struggle with inconsistent reports and data errors is now a streamlined, reliable system. With BookSmarts ensuring clean data from the start, Primis Medical can trust their numbers and make smarter financial decisions with confidence.
- 100+ Hours Saved Annually: For over half a decade, year-end bookkeeping meant the CEO sacrificing two full weekends—the equivalent of four cross-country flights—just to clean up financial records. Since partnering with BookSmarts, that burden has completely disappeared.
- Built for Growth: Established a rock-solid financial foundation capable of scaling with Primis Medical—ready to handle increasing transaction volume and growing business complexity with ease.
- Audit Readiness: Primis Medical passed its most recent audit with zero issues. With airtight financial records, audits are now a stress-free, routine check.
“Thanks to BookSmarts, as we scale, we’re covered. That’s a big deal. As we’re planning, we have better visibility and can make smarter decisions through the aggressive growth stages.”
